Booking Agreement Policy
Confirmation & Deposits
We require credit card details to confirm a private dining or event booking, which can be provided over the phone or emailed through via a secure link that we provide.
Bookings are confirmed via an emailed booking confirmation from our reservations system SevenRooms. This confirmation includes the date, time and location of the Event. For large scale events and larger private dining bookings whereby the minimum spend exceeds $5,000, we will require a 50% non-refundable deposit to be paid via credit card or electronic funds transfer (EFT) to secure the space on the clients behalf. Paid deposits are non-refundable, however may be transferred to another venue/date should your Event not proceed on the scheduled date and sufficient notice of cancellation is given.
In instances where the signed Terms & Conditions and/or a deposit have not been received by the due date, Pacific Concepts & Hunter St. Hospitality reserves the right to cancel the Event held on the client’s behalf.
We require a minimum notice period of 5 DAYS NOTICE to cancel a confirmed Event. This request must be submitted in writing via email or advised over the phone to one of our reservations staff and must be outside of the notice period to not incur a fee. Cancellations within the 5 day notice period will incur a fee of 50% of the minimum spend forfeited.
Snap Lock downs: Should the event be impacted by a snap lock down, and you do not wish to move it to another date, you will receive the refund of the deposit. It can take up to 10 business days for the refund to be processed, we will need written confirmation from you as the event’s host that you no longer wish to hold this event and are requesting a refund.
Food & Beverage Requirements
All food and beverage selections must be submitted 10 days prior to your booking date to ensure availability. All menus are subject to change, without notice, based on the seasonality and availability of produce. We will endeavour to advise all Clients / Organisers of any changes prior to an Event, however in certain instances this may not be possible.
Confirmed numbers of guests attending must be submitted 48 hours in advance of the booking, along with any final dietary requirements. Alterations to menus may be accommodated on certain occasions, however the Chef must have advance notice in order to ascertain if such requests are possible. With sufficient notice we are always able to accommodate dietary requirements.
Indemnity & Liability
Public Holiday Surcharge
All bookings that fall on a Public Holiday incur a 15% surcharge.
Settlement of Final Bill/Invoice
Any deposit paid prior to the Event, will be deducted from the final bill. Hunter St Hospitality requires all final payment to be made in full, at the time the booking concludes by cash or credit card.
Acceptance of Agreement
By confirming your booking with us with credit card details you are accepting of and are bound by the terms and conditions as stated in this agreement.
This agreement is valid for all Hunter St. Hospitality or Pacific Concept brands as noted below.